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Privacy Policy

Last updated: August 28, 2026

1. Introduction

Trackara ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use our mobile application ("App") and website.

2. Information We Collect

2a. Information You Provide

We may collect the following information that you provide directly:

  • Account information (email address if you create an account)
  • Project data (vehicle details, maintenance records, expenses, tasks)
  • Vehicle identifiers you enter or scan, including VIN and license plate
  • Photos you upload within the App
  • Support communications and feedback you send to us

2b. Automatically Collected Information

When you use the App, we may automatically collect:

  • Device type, operating system version, and app version
  • Crash reports and error logs
  • Anonymous usage analytics

We use this information solely to improve app stability and performance.

2c. OBD2 and Vehicle Diagnostic Data

Diagnostic data read from your vehicle via an OBD2 adapter is stored locally on your device by default. We do not collect it, and it is not transmitted anywhere unless you turn on the optional sharing feature described below.

Vehicle Health sharing (optional, off by default). If you link your vehicle to a repair shop through Trackara Link and explicitly enable Vehicle Health sharing, the App transmits scan snapshots to our servers so they can be delivered to the shop you selected. Those snapshots may include:

  • Diagnostic trouble codes read from the vehicle
  • Live engine metrics (for example coolant temperature, engine load, battery voltage)
  • Odometer reading, where the vehicle reports one
  • Vehicle Identification Number (VIN), where the vehicle reports one
  • The name of the OBD2 adapter used, your account identifier, the app version, and the time you granted consent

This sharing is off until you turn it on, applies only to the shop you choose, and can be turned off at any time in the App. Turning it off stops future snapshots; snapshots already delivered to a shop remain with that shop, and you should contact the shop directly to request their deletion. If you never enable this feature, your diagnostic data stays on your device.

3. How We Use Your Information

  • Provide and improve the App and its features
  • Process subscription payments via Apple App Store or Google Play
  • Respond to support requests
  • Send transactional notifications (subscription renewal reminders, etc.)
  • Improve app performance based on crash reports and analytics

4. Data Storage and Local Privacy

The core of Trackara's privacy model is local-first storage. Your vehicle projects, maintenance records, expenses, and OBD2 diagnostic data are stored on your device, and the App works without an account.

Two things qualify that. If you create an account and use cloud sync, copies of the synced data are stored on our Firebase infrastructure as described in Section 5, and we can access that data as the operator of the service in order to run it, support it, and comply with law. And if you use Trackara Link to connect to a repair shop, the information described in Section 6 is shared with the shop you chose.

Deleting the App removes the data held locally by the App. It does not remove copies already synced to your cloud account, information already delivered to a shop, or sign-in credentials cached by the operating system's keychain. To remove your account and its cloud data, use the account deletion option in the App or contact us at the address in Section 13.

5. Cloud Storage (Firebase)

For users who create an account or use cloud sync features, certain data may be stored on Google Firebase. This data is protected by Google's security infrastructure. You can request deletion of cloud-stored data at any time by contacting us at the address listed in Section 13.

6. Data Sharing

We do not sell, trade, or share your personal information with third parties, except in the following limited circumstances:

  • Repair shops you choose to connect with. If you use Trackara Link to follow a shop, book an appointment, raise a concern, or share Vehicle Health data, the information you submit is sent to that shop. Depending on the action this can include your name, phone number, email address, service address, vehicle details, photos you attach, and the diagnostic data described in Section 2c. This happens only for a shop you select and only for actions you take. Once a shop receives that information it controls it under its own practices, so please contact the shop directly with any deletion request.
  • Payment processors (Apple, Google) for subscription billing
  • Analytics providers — anonymized, aggregated data only
  • Legal requirements — court orders or law enforcement requests where disclosure is required by law

7. Subscription and Billing

Subscriptions are processed entirely by Apple App Store or Google Play. Trackara does not store or have access to your payment card information. Billing disputes and refund requests should be directed to Apple or Google support.

8. Your Rights (CCPA / GDPR)

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to opt out of analytics collection
  • The right to data portability

To exercise any of these rights, contact us at support@trackara.app.

9. Children's Privacy

Trackara is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us immediately so we can delete it.

10. Data Retention

We retain support communications for up to 2 years. Analytics data is anonymized and retained for product improvement purposes only. Cloud-synced data is retained until you request deletion or delete your account.

11. Security

We use industry-standard security measures including:

  • Encryption in transit (TLS)
  • Firebase security rules and access controls
  • App-level data protection

No method of transmission or storage is 100% secure. We encourage you to use a strong device passcode to protect your local data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the App or website. Continued use of the App after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: